What are your lead times?

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If an item is in stock, we can ship it within three days of an order.  For non-stock items there is maximum 8-week lead time.  For made-to-order products like tables, desks and  stools and benches, there is a 12-14 week lead time. Custom orders have variable lead times depending on their size and complexity.  

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Please contact us at hello@enbechairs.com  if you have any questions about lead times.

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How do I place an order?

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You can order any of our products directly through the website.  Visit the desired product page, specify the material and quantity, and then click 'Add to Cart'.  When you're ready to pay, click on the cart icon in the upper right-hand corner of the screen.  Shipping to your location will be calculated at checkout.  You can use any major credit card to pay for your order.

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Do you do rush orders?

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Yes, we do rush orders; however, they may be subject to additional fees. 

Please contact us at hello@enbechairs.com  if you have any questions about rush orders.

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Is it possible to see a product in person before placing an order?

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Yes, you can see a product in person at our studio in Nottingham.  Contact us at hello@enbechairs.com to ensure we'll be around and the desired product is available to view when you come.

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Is it possible to change or cancel an order after submission?

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If you have second thoughts or if you wish to make a change to your order, get in touch with us at hello@enbechairs.com.  In most cases - if you reach out in a timely manner and  before an item has shipped -  we can make a change or cancellation without any trouble.

 

We don't offer cancellations or returns on made-to-order products for which production has been initiated, and any products with custom dimensions, materials or finishes.  

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What do you do with my personal information? Is it safe to order furniture online? 

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We require your address to determine shipping costs; your email and phone number to get in touch if an issue arises; and your credit card information to process payment for the order.  We do not harvest personal information for purposes beyond order fulfillment.  If you wish for us to add your contact information to our mailing list you will be given the opportunity to opt in at checkout.

 

We follow all industry protocols to ensure that your personal and credit card information is encrypted and secure.  Please visit our our  Privacy Page to read more about our privacy policy.  If you have any further questions, please contact us at hello@enbechairs.com